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Connecting customers with brands

We take our client's products and services direct to consumers and increase sales through memorable brand engagement solutions

Grow your brand
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Careers at ODM
 

ABOUT

We are ODM 

We are an award-winning sales and marketing agency, specialising in running bespoke customer engagement programmes.  

 

We take your products and services direct to consumers and create an environment where they can connect with your brand in person.

 

Our purpose since 1999 has been to provide customers with a solution and a memorable brand experience, that ultimately converts into sales and long-standing loyalty for our clients. Consumer needs and market expectations are ever-growing, so our highly trained sales executives and digital and data products are utilised at every stage of the customer journey to ensure each interaction with the brand is personal and impactful. 

We’ve carried out activity in over 15 industries ranging from telecommunications, energy, retail, and airline, and have worked with industry-leading organisations. We are also one of the few agencies in the country that are FCA accredited to work in the financial services sector.  

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SERVICES

 

Taking Your Business to
the Next Level

01

Client brief

We listen to who you are and what your brand represents and after clarifying your key objectives our team will develop and implement a marketing strategy to help you grow your sales and increase your visibility. 

Field Marketing Services

We tailor our services to ensure every campaign has the right solutions for your business's needs.

02

03

Location 

We work with you to understand how and where to best reach your audience. We’ve built teams across the UK to provide flexible and agile coverage and have run campaigns in venues such as supermarkets, shopping centres and airports as well as alternative channels like business to business or residential campaigns.

People

We work closely with you to identify the desired skill set. Then we build a team who, supported by regional management, with tight compliance monitoring and reporting processes, ensure everything they do meets your campaign goals and targets. 

05

04

Training

Our bespoke training ensures our staff are able to engage with customers and give the very best service, using their extensive product knowledge. They’re ready to give assistance, answer questions and provide solutions with your brand's values at the centre of their work. 

Technology

We turn data into action. We collect the information you need and give insight into where your key deliverables are being met. Campaign data is used to track engagements and outcomes. We review the data daily to make improvements to unlock the full potential of our field teams for your campaign.

06

OUR WORK 

 

We’ve helped numerous clients with outsourced face-to-face teams

 

OUR CLIENTS

Trusted among industry leaders 

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Some of the valued clients we’ve delivered bespoke solutions for 

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TESTIMONIALS

ODM have become a key strategic partner of the bank over the last 18 months. As a result of their investment into their field management infrastructure and other key areas of the project, they have been able to achieve all targets, all KPI’s and all SLA’s.  It would not have been possible to build and run this channel without their team

Sainsbury’s Bank

Head of Central Retail

CAREERS

 

Our people are at the heart of everything we do 

Here at ODM, we are committed to creating a place where you can learn, develop, grow, and build a career where you are acknowledged for your achievements and given the tools to reach your goals.

 

We are proud to be an equal-opportunity workplace that embraces differences and recruits talented people from a variety of backgrounds. Having diverse perspectives and skills within our teams is what allows us to grow and is what makes ODM great. 

 

Join us in the field and represent some of the UK’s leading brands, or in our head office to support our teams to be the best they can be! 

Start your career at ODM today 

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Working at ODM

Flexible working

Whether you’re looking for full-time or part-time roles we have an array of flexible opportunities and contract types to suit your skills and needs.

Reward for performance 

We reward great performance. Client reward schemes along with generous bonus programmes across all role levels ensure you are recognised for the work you do. 

Wellbeing

Our Employee Assistance Programme provides a free 24-hour helpline from ‘Health Assured’ to support staff through whatever challenges they may face.  Support covers financial advice, medical, bereavement, stress and many other areas.

Development 

We like to promote from within.  Our inhouse training team work with staff to support those who wish to grow with tailored programmes to ensure development from Executive level to Regional Managers.

Work with industry-leading brands 

Opportunities to work with some of the UK’s biggest brands across numerous sectors.

Refer a friend scheme 

Refer a friend to join one of our teams and you can earn an introducer bonus*.

*  Please contact us or further details on the Ts and Cs.

 

CONTACT

Let’s Work Together

Talk to us today about how we can provide a solution for you.

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